Returns & Refunds Policy

White Haus Aesthetics

At White Haus Aesthetics, we take pride in providing thoughtfully designed oral care and teeth whitening essentials.

Your satisfaction and consumer rights are important to us.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law or other mandatory consumer protection laws that apply to your purchase.

Change-of-Mind Returns

Due to the personal care and hygiene-sensitive nature of our products, we do not generally accept returns or exchanges for change of mind.

This applies to our teeth whitening strips, whitening kits, electric toothbrushes, replacement heads and other oral care products.

This policy does not affect your statutory rights if a product is faulty, unsafe, incorrectly described or otherwise fails to meet applicable consumer guarantees.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, contains an incorrect product or develops a fault, please contact us through our Contact Us page or at info@whitehausaesthetics.com.au

Please include your order number, a description of the problem and photographs where reasonably available.

We may request additional information or arrange an assessment where appropriate.

Refunds, Repairs and Replacements

Where a product fails to meet an applicable consumer guarantee, the available remedy will depend on the nature of the problem.

For a major failure, Australian consumers may choose a refund or replacement in accordance with Australian Consumer Law.

For a minor failure, we may provide a repair or another appropriate remedy. If the issue cannot be remedied within a reasonable time, additional rights may apply.

Consumer guarantee rights are not limited to a fixed return period.

Opened or Used Products

For hygiene reasons, we cannot generally accept opened or used products for change-of-mind returns.

However, opened or used products may still qualify for a remedy under applicable consumer protection laws.

Return Shipping

Where a return is required because a product fails to meet an applicable consumer guarantee, we will cover or reimburse reasonable return costs where legally required.

Please contact us before returning a product so we can provide appropriate instructions.

Refund Processing

Approved refunds will generally be processed to the original payment method where possible.

Bank and payment provider processing times may vary.

Teeth Whitening Results

Individual whitening results may vary depending on factors such as natural tooth shade, staining and product use.

Customers should follow all supplied instructions and safety precautions.

A change in personal preference or an outcome different from an individual's expectations does not automatically entitle a customer to a refund. However, statutory rights continue to apply, including where a product fails to meet consumer guarantees or does not meet representations made about its performance.

International Orders

International customers may also have mandatory consumer protection rights under the laws of their country.

We will honour applicable legal obligations and assess each request in accordance with the laws governing the purchase.

Contact Us

White Haus Aesthetics

Operated by White Haus & Co Pty Ltd

Email: info@whitehausaesthetics.com.au

Alternatively, please use the Contact Us form on our website.